A platform for change at global scale

Quiet Riots hired me to be part of freelance team they brought together to conceive and build a platform for bringing change in the real world for issues that annoy many of us. I'm humbled to be part of an incredibly smart team (many of whom went on to build their own business successfully) and having the chance to design and deliver a product for social good.

Delayed flights, long queues at banks, mobile contract lock-ins, poor customer service, unjust parking fines, fly tipping on your street, high air pollution... the list of everyday life issues in endless.

Who hasn't had a bad experience that has caused them anxiety resulting in loss of time or money leaving them unhappy?

Quiet Riots is a revolutionary platform built to resolve such issues and make your life better. I was part of the core team who conceptualised this project and brought it to market. I worked closely with the CEO, Simon Darling, in the capacity of Principal UX Designer and designed every aspect of the product end-to-end primarily as a web app complemented with a light version of native mobile app.

We designed Quiet Riots with a simple two step process: 1) Get it off your chest and 2) Take action.

Every time you have an awful experience, getting it off your chest by telling your friends, family and sometimes the person next to you at home or at work instantly makes you feel better. Problem shared is problem halved, as they say.

Quiet Riots provided an easy way to users to let their frustration out by sharing it with the community either as a general issue e.g. state of public transport, or related to a specific organisation e.g. Vodafone signal issues. The complaint doesn't stop there, infact, this is where it gets interesting.

Quiet Riots gathers people who have experienced a similar issue or care about that issue enough to come together in a "riot" and take collective action.

We achieve this by providing people with tools and platform to gather evidence and take appropriate action to bring the change.

While reporting the issues, users can submit evidence via tweets, photos and videos, and take any of the following actions:

• Join the Quiet Riot.

• Share evidence.

• Sign the letter to the CEO (My personal favourite).

• Deploy a human chicken outside organisation's HQ (Community's favourite).

• Arrange a local meeting to discuss the issue.

• Request a custom action e.g. create a short documentary.

Every issue provides temperature measurement (hold, warm, cold etc) and displays progress visually. In addition, we built numerous ways to discover popular issues by area or city, compare organisations on a particular issue e.g. which bank is best and worst at customer service, and surface issues that matter to their friends and family connected via Quiet Riots platform.